Frequently Asked Questions

An open-air photo booth is a modern alternative to the traditional enclosed booth. Instead of a curtained box, it features a professional camera setup and backdrop in an open space, meaning larger groups can fit in the frame, the setup looks elegant in photos, and guests feel more comfortable and engaged. It also blends seamlessly into event décor.

We are based in Calgary, Alberta and serve events throughout Calgary and the surrounding area. If your event is outside Calgary, please reach out and we can discuss travel availability and any applicable travel fees.

We recommend booking at least 4–6 weeks in advance to secure your date, especially for weddings and peak season events (spring and summer). That said, we do our best to accommodate shorter notice bookings when availability allows. Contact us to check your date.

Yes. A professional Mayvelle attendant is present for the full duration of your rental to manage the booth, assist guests, ensure smooth operation, and troubleshoot anything that comes up. You don't have to think about a thing.

We offer three event categories, Weddings, Standard Celebrations, and Corporate Events, each available in digital-only or digital + print formats. Within each category, there are tiered packages (entry, mid, and premium) to fit different budgets and needs. Use our package quiz to find your best match.

Digital packages include unlimited photo captures with instant digital delivery and sharing, perfect if guests are happy receiving their memories via phone or email. Digi-print packages include everything in digital, plus on-site instant printing so guests walk away with a physical print strip as a keepsake.

Absolutely. All packages support our full range of add-ons including a roaming booth, video/audio guestbook, photo keychains, photo magnets, necklace pendants, traditional guestbook, memory cards, and extra hours. You can select add-ons directly in the booking tool.

Yes, setup and takedown are always included in our package pricing. The rental period refers to active photo booth time at your event, not the time we spend setting up before or packing down after.

A photo overlay is a graphic frame that appears on every photo taken at your booth. It typically includes your event name, date, and a decorative border or design that matches your event's aesthetic. Think of it as personalised branding for your photos.

Yes, our booking tool includes a built-in overlay designer with a live preview. You can customise the text, colours, border style, and layout in real time, and your design is attached to your booking submission automatically.

Yes. For corporate packages, we can incorporate your company logo and brand colours into the overlay design. Please include this request in your booking notes and attach your logo file, and we will finalise the design with you before your event.

Our open-air setup typically requires a minimum of 10 x 10 feet of clear floor space, plus access to a standard power outlet nearby. If your venue has space constraints, let us know in advance and we'll work with what's available.

Outdoor setups are possible in favourable weather conditions, but require a shaded area, a stable surface, and access to power. We do not set up in rain or high wind. Please discuss outdoor plans with us ahead of your event so we can assess feasibility.

Setup typically takes 45–60 minutes. We arrive before your event start time to ensure everything is ready when your guests arrive. Takedown is handled after your rental period ends and usually takes around 30 minutes.

After each session at the booth, guests can receive their photos instantly via text message, email, or QR code scan, right from the booth. A full digital gallery from the entire event is also delivered to you after the event.

All packages include unlimited photo sessions for the duration of your rental. Guests can visit the booth as many times as they like, there's no cap on captures.

Your complete digital gallery is delivered within 24–48 hours after your event via a shared link. All images are high resolution and ready to save, share, or print.

Yes, a deposit is required to confirm your booking and hold your date. Details about deposit amounts and payment schedules will be provided when we follow up after your booking submission.

Cancellation policies are outlined in your booking agreement. In general, cancellations made well in advance may be eligible for a deposit refund or credit. Cancellations close to the event date may result in the deposit being non-refundable. Please reach out directly if your plans change, we'll do our best to work with you.

We accept e-transfer and major credit/debit cards. Payment details will be shared after your booking is confirmed and your date is secured.